§ 9 Cancellation policy and form Right of cancellation

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us,

Pro Energetic Wittmann GmbH & CoKG
Werktstraße 10
8580 Köflach
AUSTRIA
office@proenergetic.com
www.proenergetic.com
Telephone: +43 3144 71011

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Contract cancellation is not possible for goods that, due to their nature, are not prefabricated and are individually manufactured. Cancellation is also not possible for contracts for the delivery of goods that can spoil quickly or whose expiration date has already passed. Contracts for the delivery of goods that are unsuitable for return for reasons of health protection or hygiene cannot be cancelled either. Furthermore, contract cancellation is inadmissible for contracts for the delivery of goods that, due to their nature, have been inseparably mixed with other goods during delivery.

The attached sample cancellation form can also be used to exercise the right of cancellation.

Sample cancellation form

Click here to download a sample cancellation form.